Many businesses have experienced firsthand that not all Managed Security Services Providers (MSSPs) deliver what they promise. A Ponemon Institute study found that among businesses outsourcing their Security Operations Centers (SOCs) to MSSPs, only 17% rated their provider as highly effective, while 42% considered them effective. The issue isn’t that MSSPs are doomed to fail or less committed than an internal team. But the real challenge is when their approach, services, or level of support doesn’t align with the client’s security strategy.=
With MSSPs offering varying service levels, from fully managed to co-managed solutions, how do you determine the right fit for your business? More importantly, how can you avoid providers that overpromise and underdeliver? Let’s break down what you should look for in an MSSP to achieve a security partnership that truly delivers.
Reasons Businesses Partner with Managed Security Services Providers (MSSPs)
Many assume that working with a managed security service provider is costly and only suited for large enterprises. Smaller businesses, especially those that require 24/7 onshore monitoring, often dismiss them as out of budget. But the reality is different. Companies that work with MSSPs report a 25-45% reduction in IT costs while boosting their efficiency by 45-65%. This proves that partnering with an MSSP can strengthen security cost-effectively without the overhead of an in-house team.
So, when does it make sense to work with an MSSP instead of setting up your own SOC? Ultimately, your business should seek the help of a managed security service provider to:
Close the Cybersecurity Talent Gap
Security is a priority for businesses regardless of their size. But much like maintaining a dedicated R&D department, building a full in-house team isn’t always feasible for smaller businesses, especially those with limited budgets or internal resources. Even companies with internal IT teams may struggle to manage cybersecurity issues effectively if security is not their core competency.
MSSPs streamline threat detection and response, giving businesses the upper hand against cyber threats. Most managed security providers structure their SOC into three levels: 1, 2, and 3 to streamline threat detection and response.
- Level 1 Support. Monitors security alerts, identifies potential threats and escalates issues that need further investigation.
- Level 2 Support. Investigates incidents in depth, analyzes attack patterns, and works to prevent threats from escalating.
- Level Support. Handles complex cyber threats, conducts forensic analysis, and fine-tunes security strategies to prevent future attacks.
Meet Compliance Requirements
Startups and SMBs often turn to MSSPs when preparing for expansion or meeting security and compliance requirements. Certain industries must comply with strict regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) in healthcare, the Payment Card Industry standards in retail, and System and Organization Controls 2 for technology and service providers. These regulations can be difficult to understand, let alone manage without dedicated expertise.
A managed security service provider takes the pressure off your team by monitoring security risks, meeting industry standards, and implementing effective safeguards to protect sensitive data.
Manage Security Without Overspending
Some growing companies work with MSSPs because they need better cybersecurity but aren’t ready for a full in-house team. Others do it to free up resources for other priorities while keeping their security strong and adaptable.
No matter the goal, businesses see MSSPs as a trusted and cost-effective solution. When outsourcing security, they typically choose between two models:
- Managed Security Services. The managed security provider takes full control of security operations, making it ideal for businesses without in-house security expertise.
- Co-Managed Security Services. The MSSP works alongside an internal IT team to provide additional expertise, monitoring, and support. Businesses that prefer this model maintain some control while benefiting from external security expertise and resources.
Ultimately, if the cost of an MSSP is holding you back from exploring further, it’s worth reaching out to a provider with questions. You may be surprised to find it’s more affordable and valuable than expected.
5 Essential Factors to Consider When Selecting a Managed Security Service Provider
Proven Industry Expertise
Every industry faces distinct security challenges and regulatory requirements. A strong MSSP recognizes security as a top-down business priority and understands sector-specific requirements. More importantly, they must be familiar with industry threats and customize their approach accordingly. If your business is in the healthcare industry, for example, you need a security partner to protect Electronic Health Records (EHRs), medical devices, and cloud platforms, while maintaining HIPAA compliance.
Advanced Security Solutions
Cyber threats are bound to evolve, especially as technology advances. Yet some providers still rely on outdated methods that fail to address more sophisticated cybersecurity issues. Security must go beyond traditional firewalls and basic antivirus software, offering high-value solutions such as:
- Identity and Access Management (IAM). Limits access to critical systems and data, which reduces insider threats and unauthorized access.
- Threat Monitoring and Incident Response (SOCaaS). Uses SIEM and other tools to spot suspicious activity and take action as they occur.
- Infrastructure Security. Strengthens networks, servers, and endpoints with firewalls, intrusion detection, and regular vulnerability assessments to keep cyberattacks at bay.
- Cloud and Data Security. Protects cloud environments and sensitive data with encryption, strict access controls, and around-the-clock monitoring to prevent breaches.
- Cybersecurity Support as a Service. Provides ongoing security expertise and compliance support, helping businesses anticipate and counter cybersecurity threats.
Beyond the security solutions mentioned, it’s important to choose an MSSP that prioritizes ease of adoption with minimal training. If security measures are too complex or cumbersome, employees may bypass them altogether and put your business at risk.
A Clear Security Roadmap
Kinetix believes that a trusted MSSP doesn’t (and will never) settle for a one-size-fits-all solution. They assess your infrastructure, operations, goals, and industry requirements to develop a bespoke security strategy. The right provider takes the time to understand your company’s culture, target markets, and growth plans by asking pressing questions and understanding the nuances of your industry and operations.
A strong security roadmap includes a detailed risk assessment, phased implementation, and continuous monitoring to adapt to emerging threats. To achieve the best outcomes, you must collaborate with the MSSP to align the strategy with your priorities and compliance requirements.
Proactive and Responsive Cybersecurity Support
Cyber threats can strike anytime, anywhere. To prevent attacks and recover effectively when they happen, your IT support should provide round-the-clock monitoring, rapid threat response, and proactive security measures.
“How should a company respond to a cyberattack? This is a question we hear frequently. Every decision matters when a security incident occurs. Ultimately, a company must have a structured incident response plan with clear steps to avoid costly mistakes, like unauthorized changes or direct contact with attackers. But maintaining this level of preparedness in-house is difficult and resource-intensive. This is why businesses partner with MSPs with proven protocols and expertise to manage incidents effectively from the start.”
– Ryan Sutton, President and CEO, Kinetix
Many MSPs use automated support solutions like help centers, chatbots, and AI to provide constant availability. However, actual human support remains essential for resolving issues when needed. This commitment is one of the most desirable qualities of an MSSP.
Ability to Foster a Transparent and Collaborative Partnership
Managed service providers offer solutions to mitigate cybersecurity threats, but their role should go beyond selling technology solutions. Business leaders should seek the right MSSP to act as a long-term partner, providing ongoing guidance, broad expertise, and management. Rather than quick fixes, they should help build lasting security policies and strategies.
A trusted MSSP also communicates risks, solutions, and expectations clearly to foster trust and maintain alignment between its services and your business.
Are You Ready to Get the Most Out of Your MSSP Partnership?
Every business wants its MSSP to meet or exceed expectations. However, achieving meaningful partnerships starts by carefully assessing potential providers.
If you’re looking for a trusted and reliable partner to secure and support your business, this might be the end of your search. With over 20 years of experience providing proactive technology and cybersecurity solutions for businesses in diverse sectors, Kinetix has consistently demonstrated that the right MSSP is one that genuinely cares for the security and growth of its clients. Building on that foundation, we prioritize collaboration, transparency, and customized solutions to meet and exceed your expectations.
“Kinetix’s communication tactics and strategic advice are great. We appreciate that when we come to you with a problem to solve, you will come back with a few solutions to varying degrees.”
– Liam, Senior Vice President and valued Kinetix client
Are you ready to discover what a managed security service provider can do for your business? Contact Kinetix today for a consultation.
