Managed IT
Services
Kinetix provides managed IT services to small businesses and medium-sized organizations throughout the Mid-Atlantic region. Rely on us to oversee your small business IT services, allowing you to concentrate on your core strengths.
What Managed IT Services Do Kinetix Offer?
Our dedicated IT support specialists go the extra mile to deliver exceptional managed IT support. Whether you have simple inquiries or complex issues, our 24/7 business IT support ensures uninterrupted workflow. Let us handle your IT systems, empowering your small business without disruptions.
150
Satisfied
clients
5
Devices
managed
24/7 Proactive Management
Our team of professionals provides round-the-clock remote business IT services. Our help desks are available to address any inquiries or concerns, regardless of their size.
Furthermore, our team takes a proactive approach to monitor and manage your IT systems, ensuring optimal performance. Our fully-staffed remote teams will arrange security scans, handle website and database maintenance, and conduct regular server health checks.
Flexible Service Programs
If you’re in search of an IT services management provider, search no more. Our IT services company provides a highly adaptable package. We customize our IT solutions to match your specific business needs, objectives, and challenges.
You have the freedom to choose the level of IT support that suits you, whether extensive or minimal. The decision is yours.
Recognizing the uniqueness of every organization, we strive to ensure that your IT infrastructure aligns seamlessly with your requirements, empowering your scalability.
Live Help
Tired of reaching automated systems when contacting your IT services provider? We prioritize having a live person on the other end of the line—someone capable of swiftly addressing and resolving your inquiries. You have multiple communication options: call, email, or submit a ticket, and we’ll promptly resolve your issues.
We understand the importance of providing personalized solutions and dedicated responses to your IT requirements. Rest assured, we are committed to supporting you whenever and wherever you need us.
Professional Support
Our managed IT services firm exclusively hires dedicated experts who are committed to empowering the success of small to medium-sized businesses. Our team consists of experienced professionals who have never encountered a problem they couldn’t solve. Rely on us to take care of all your technical requirements, allowing you to concentrate on the development and expansion of your company.
What IT Support Services
Do We Provide?
- Tailored Customer Communication
- Our Commitment to Value and Quality IT Support
- Consistent and Comprehensive Reporting
- Comprehensive Knowledge Transfer
- Flexible IT Solutions
- 24/7 Remote Monitoring
On-Demand IT Support
We will assess the unique requirements of each client to gain insights into how we can develop a comprehensive and customized solution. Through collaborative efforts, we will establish an IT plan that aligns with your specific needs, objectives, and financial considerations.
We will engage in discussions to determine the most effective communication approach for your organization, including methods, level of detail, update frequency, and timing. Recognizing the diverse working styles of our clients, we will provide a communication system tailored to your workplace. Whether you require 24/7 support or assistance only when issues arise, we are here to address your queries promptly.
To ensure transparency, we will regularly share updates, progress reports, and security briefings with you and your team, ensuring you are always informed about the actions taken concerning your IT systems.
Our Commitment to Value and Quality IT Support
Our mission is to provide exceptional support to each client, fostering the growth and success of their company. We are committed to delivering unparalleled, personalized, and all-encompassing support. Our team of experts is available round the clock, ready to serve you. Furthermore, we will ensure that your IT practices and network adhere to industry standards, positioning you as a top performer in your field.
Consistent and Comprehensive Reporting
We foster a transparent and communicative relationship, keeping you informed about our actions concerning your IT systems. Similarly, we stay updated on your business goals and requirements, ensuring our solutions continuously contribute to your success. Our reporting is consistent and comprehensive, covering the following areas:
- Achievements in team productivity and service quality based on key performance indicators (KPIs)
- Resource utilization and recommendations for optimizing work processes
- Real-time identification of issues or potential risks, along with corresponding strategies to address them
- Risk management strategy tailored to your risk level, business objectives, and compliance with industry best practices and regulations.
Comprehensive Knowledge Transfer
We will offer comprehensive explanations and resources to ensure your understanding of processes and policies. Our team will guide you through each step of our workarounds or quick-fix solutions. We will even assist you in comprehending preventive measures to mitigate potential major issues.
We are committed to supporting your in-house teams, including developers, testers, DevOps engineers, IT support specialists, and security administrators. Our aim is to facilitate seamless collaboration by effectively communicating our extensive expertise to your in-house employees.
Flexible IT Solutions
Whether you seek an all-inclusive support package with round-the-clock monitoring and maintenance or a collaborative co-managed approach alongside your in-house IT experts, we will customize our solutions to meet your requirements.
- Complete managed IT services: We assume full accountability for your IT infrastructure, including hardware and software.
- Co-managed cooperation: We collaborate with your internal IT teams or other third-party IT vendors to oversee the management of your network and IT systems.
24/7 Remote Monitoring
Our remote IT software and system management ensures proactive handling of threats and issues, preemptively resolving them before they come to your attention.
Why Choose Strategic Solutions IT Support?
Discover the unparalleled advantages that come with Kinetix IT Consultant Services. With our expertise, you’ll gain a competitive edge and achieve remarkable outcomes.
Predictable Costs for IT Management Services
Our IT help desk and support services are available to you based on a single fixed cost, regardless of the frequency of your utilization. With our flat, user-based billing system, you can accurately forecast and allocate your IT expenses, providing you with convenience and budgetary control..
Continuous Process Improvement
Our IT experts are at the forefront of the industry. With extensive experience and a commitment to staying abreast of the latest trends and best practices, we continuously enhance our processes to deliver unparalleled IT services. Regardless of your industry—be it finance, healthcare, or legal—we possess the expertise to help your business achieve its maximum potential.
Flexibility to Scale Up or Down
With our user-based billing, scaling your business becomes effortless. Our experts will empower your organization with flexible IT management solutions, ensuring that your technology never becomes a hindrance to your growth.
Fully-Managed or Co-Managed
We provide two options: a comprehensive fully managed IT support package, where we assume full responsibility for your IT and technical requirements, or a co-managed option. With the co-managed option, we collaborate with your in-house teams or other third-party vendors to ensure the maintenance and management of your IT systems.
Unlimited Support 24/7, All Year Round
Our IT help desk is accessible round the clock, 24/7, 365 days a year, to address all your IT requirements. Whether your needs are substantial or minor, we are fully prepared to provide assistance.
Improved processes
At Kinetix, we go beyond technical skills and expertise. Our approach includes proven processes and comprehensive technical training to help your company optimize its IT infrastructure.
Message From
the President
“We work with you and your team to identify the IT services you need to grow your business. This means doing what it takes to ensure your goals are met, your team is happy, and you are always satisfied.”
Our happy clients
Hear What Our Clients Have to Say
We prioritize exceptional customer service and support, valuing and acting on all client feedback to improve and maintain high satisfaction levels.
“I spoke to my friend the other day and he mentioned how difficult it is to find a good IT provider. I said I love my IT provider and he could not believe that I actually liked my IT company!”
“Seamless, easy to use, and Kinetix takes care of all the stuff I don’t really want to work on. Good fit for a streamlined team.”
“The communication tactics and strategic advice are great. We appreciate that when we come to you with a problem to solve, you will come back with a few solutions of varying degrees.”
“Kinetix makes things super easy and I get to be more hands-off with IT needs. You guys handle everything for us.”
“I think that you guys bring structure in the chaotic world. I like the structure of how you break it down to technical/non-technical people and allow us to be a part of the process.”
“MSPs want to put us in a specific box and you guys have done a really good job and realizing we don’t really fit into a box and need a different style of model. Kinetix has adapted to us.”
“It’s a one stop shop and constantly evolving relationship. We have come a long way with Kinetix.”
“Kinetix doesn’t oversell. It is like buying a Ferrari vs. a Honda Accord. Previous IT providers were selling us a Ferrari, but Kinetix recognized that we only needed a Honda Accord for our business needs.”
“You guys are responsive, adaptable, very sensitive to cost considerations, and know how to collaborate.”
Locations we serve
We Have Been Providing Services in Multiple Locations in California
We offer IT solutions across multiple locations with a diverse team of certified professionals to support clients in various locations.
We work as remote team too
Resources
Expert Insights and Essential Resources
Latest IT and cybersecurity tips from Kinetix
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79
NPS score
98
CSAT score
Let Us Know How We Can Help
Need more information? Book a meeting with one of our experts today!
